Privacy Policy

Introduction

Stem 2 Stern (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website [www.stem2stern.com.au], use our services, or purchase our products. By accessing our website or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, and postal address.
  • Payment Information: Credit card details and billing information for processing transactions.
  • Technical Data: IP address, browser type, operating system, and browsing behaviour.
  • Usage Data: Information about how you use our website, products, and services.

How We Collect Information

We collect personal information in the following ways:

  • Directly from You: When you fill out forms on our website, contact us, make a purchase, or subscribe to our newsletter.
  • Automatically: Through cookies and similar tracking technologies when you interact with our website.
  • From Third Parties: Such as payment processors and delivery services.

Use of Your Information

We use your personal information for the following purposes:

  • To Provide Services: To process transactions, deliver products, and provide customer support.
  • To Improve Our Services: To analyse usage data and enhance the functionality of our website and services.
  • Marketing: To send promotional emails and updates about our products and services, where you have consented to receive such communications.
  • Compliance: To comply with legal obligations and protect our rights and interests.

Disclosure of Your Information

We may share your personal information with:

  • Service Providers: Third-party companies that provide services on our behalf, such as payment processing, delivery, and marketing.
  • Legal Obligations: When required by law or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. However, no data transmission over the internet can be guaranteed as completely secure, and we cannot ensure the absolute security of your information.

Your Rights

Under the Australian Privacy Act 1988 (cth), you have the following rights:

  • Access: To request a copy of the personal information we hold about you.
  • Correction: To request that we correct any inaccuracies in your personal information.
  • Deletion: To request that we delete your personal information, subject to certain exceptions.
  • Objection: To object to the processing of your personal information in certain circumstances.
  • Withdrawal of Consent: To withdraw your consent to the processing of your personal information at any time.

To exercise any of these rights, please contact us using the details provided below.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website. Your continued use of our website and services after any changes constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.